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Here with you today to talk about another taboo subject, which is, what are the problems with the managed services industry and these things that I'm going to relate to come from me actually talking with prospective customers and customers about what problems they've had with our industry.
By far the leading number one problem is many managed services providers say they're doing stuff that they're not doing on a consistent basis, that that is hands down the biggest thing. When we go in to look at a network that we're assessing, many times, we find that the client has not been patched, the backups haven't been running, effectively.
Item number two, a total lack of transparency. Many times, people feel like they're being held hostage by their managed service provider because they're not getting all of the data and information that they own. Passwords, that type of stuff. And that lack of transparency creates distrust.
The third is a lack of quality communication. A really good understanding by the MSP of what the business is trying to achieve so that the technology supports that direction. People just don't have those kinds of conversations with their clients. And you should have those. And that's why we do quarterly or monthly meetings or strategic business reviews with our clients so that we can talk to them about that type of stuff and get that information.
The last thing I'll say is people say to me, hey, we've been burned by an MSP before. And usually what that means is, for instance, they've lost some data. They go to their MSP and say, hey, can we get this data back? And the MSP says, oh yeah, we don't have it. So, there's a lot of distrust of the entire MSP industry in general.
