When a Cyber Attack Hits, Speed Is Everything.
HD Tech's cyber incident response team contains active breaches, eradicates threats, and restores your systems fast — then hardens your defenses to prevent the next attack. 24/7 availability. Sub-4-minute response. Real engineers, not a call tree.
Full-Spectrum Response. From Breach to Recovery.
Cyber incidents don't follow a script — but our response does. We cover every phase from the first alert through post-incident hardening.
Incident Containment
Immediately isolate compromised systems to stop lateral spread. Our engineers remote in within minutes and take decisive action to cut off attacker access.
Threat Eradication
Remove malware, backdoors, and persistent threats from every affected system. We verify a clean state before any restoration begins.
Forensic Investigation
Determine how attackers got in, what they accessed, and how long they had access. Full root-cause analysis to understand the complete breach scope.
Data & System Restoration
Recover from immutable, ransomware-proof backups. When restoration isn't possible, we perform clean system rebuilds to get you operational fast.
Ransomware Response
Specialized response for ransomware attacks — isolate, assess, and recover from clean backups. We work to get you back online without paying the ransom.
Breach Notification & Compliance
Identify regulatory notification obligations under HIPAA, CCPA, and PCI DSS. We help draft required disclosures and document the incident for regulators.
Business Continuity Planning
Pre-incident playbooks, tabletop exercises, and recovery runbooks. When an attack happens, your team knows exactly what to do — and so do we.
Post-Incident Hardening
Close the vulnerabilities exploited in the attack and strengthen your broader security posture so the same vector can never be used again.
Active Breach? Here's What Happens Next.
You Call. We Move.
Call 877-540-1684 the moment you suspect an incident. A real engineer — not a bot or a tier-one script — picks up and begins triaging immediately. Do not shut down affected systems; powered systems preserve forensic evidence that determines what happened and what was accessed. We guide you through safe immediate steps while we establish remote access.
Containment & Eradication
Speed of containment determines the size of your breach. We isolate compromised systems to stop lateral movement, cut off attacker access, and begin threat eradication. Our 24/7 SOC monitoring detects incidents early — but when one escalates, our IR team takes over immediately. Businesses on our Watch Tower monitoring often have threats contained before they cause visible damage.
Restoration & Recovery
Once the threat is fully eradicated, we restore systems from verified clean backups. Our immutable backup solution is designed precisely for this moment — backups attackers cannot encrypt, modify, or delete. For ransomware victims with our backup service, recovery means restoring from clean snapshots rather than negotiating with criminals. Read our ransomware protection guide to understand how proactive backup strategy changes your options.
Compliance & Breach Reporting
After containment, regulatory obligations begin. HIPAA requires breach notification within 60 days. CCPA and PCI DSS have their own timelines and requirements. We identify what was accessed, assess which regulations apply, and help you draft accurate notifications and incident documentation. Our compliance management team ensures you meet every deadline and avoid secondary penalties on top of the breach.
Our IR Process
Contain
First minutes matter. We isolate compromised systems, kill attacker access, and stop lateral movement before damage spreads further.
Restore
Once the threat is eradicated and a clean state is verified, we restore systems from clean backups and get your business operational.
Harden
After recovery, we close the attack vector, implement new controls, and run post-incident hardening to prevent recurrence.
Incident Response FAQs
What should I do if I suspect an active cyber attack?
Call our IR hotline immediately at 877-540-1684. Do not shut down systems unless instructed — powered systems preserve forensic evidence. We will guide you through immediate containment steps while our engineers remote in.
How fast can HD Tech respond to a cyber incident?
Our average response time is under 4 minutes. For active incidents, we prioritize immediate remote access to begin containment. On-site dispatch is available across Orange County when physical access is required.
Can you recover data after a ransomware attack?
In most cases, yes. Our clients with our Backup & Recovery service have immutable, ransomware-proof backups that attackers cannot encrypt or delete. We restore from those backups — no ransom payment required.
Do you help with breach notification requirements?
Yes. After containment, we identify which data was accessed and assess notification obligations under HIPAA, CCPA, PCI DSS, and other applicable regulations. We help draft required notifications and document the incident for regulators.
How do you prevent the same attack from happening again?
Post-incident hardening is part of every engagement. We close the specific attack vector used, then conduct a broader vulnerability assessment to identify and remediate related weaknesses.
Prevent the Next Incident
Incident response is faster and cheaper when defenses are already in place. Pair IR readiness with proactive cybersecurity — 24/7 SOC monitoring that catches threats before they become breaches — and immutable backup and recovery so ransomware never holds your business hostage.
For businesses with compliance requirements, our compliance team builds the documentation and controls that reduce regulatory risk before and after an incident. Our fully managed IT service bundles proactive monitoring, IR retainer, backup, and compliance management under one flat monthly fee.
Incident Response by Industry
We provide specialized incident response for law firms protecting privileged communications, accounting firms handling financial data, and defense contractors with CMMC obligations. Serving Orange County and Southern California with on-site and remote response.
Under Attack Right Now? Don't Wait.
Every minute an attacker has access, they go deeper. Call our IR hotline immediately — real engineers answer, not a call tree.
Not in an active incident? Read our ransomware protection guide to get prepared before it happens.
Related Services