How big is the HD Tech team?

We're a focused team of under 30 specialists — large enough to provide 24/7 coverage and deep expertise, small enough that you'll know your technicians by name.

Are your technicians US-based?

Yes. All support is provided by our US-based team. When you call, you get a real expert who understands your environment — not an overseas call center reading a script.

What certifications does your team hold?

Our team holds certifications including CISSP, CompTIA Security+, Microsoft 365 Certified, Fortinet NSE, and more. We invest heavily in continuous training to stay ahead of evolving threats.

Will I have a dedicated point of contact?

Yes. Every client gets a dedicated operations manager who knows your environment, your team, and your priorities. You'll never have to re-explain your setup to a stranger.

Our Team

Meet the IT Pros Powering Your Security.

Discover the leadership and IT professionals who deliver cybersecurity, strategic support, and client-first service across Southern California. Seasoned technicians with 5–10+ years of experience — never outsourced, always accountable.

Get Your Free IT Audit 877-540-1684

Since 1996

Trusted Experience

Team Members

5-10+

Years Avg Experience

US-Based

All Support Staff

Leadership Team

The strategic minds behind HD Tech's mission to protect and empower Southern California businesses.

Tom Hermstad

President & CMO

Founder and strategic leader at HD Tech. Known as your Cyber Lifeguard, protecting businesses from evolving cyber threats.

View Full Bio

Danielle Mitchell

Chief Financial Officer

Oversees financial strategy and operations, ensuring HD Tech delivers maximum value while maintaining fiscal excellence.

View Full Bio

Riley Hermstad

Marketing Manager

Drives brand awareness and client engagement, connecting Southern California businesses with the IT solutions they need.

View Full Bio

Engineering & Support

The hands-on experts who keep your systems secure, your tickets resolved, and your team productive.

Michael Chimalpopoca

Operations Manager

Manages day-to-day operations and projects, keeping service delivery running smoothly across all client accounts.

View Full Bio

Paul Morton

Cybersecurity Lead

Senior Systems Administrator and cybersecurity specialist. Leads threat detection, vulnerability management, and security architecture.

View Full Bio

Shane Lonn

Level 3/4 Engineer

System Administrator handling complex infrastructure, escalations, and advanced technical challenges across client environments.

View Full Bio

Aidan Morton

Level 2/3 Helpdesk

Helpdesk technician providing fast, friendly support — resolving issues quickly and escalating when needed.

View Full Bio

Josh Bazan

Helpdesk Technician

Helpdesk technician delivering responsive, knowledgeable support to keep client teams productive and protected.

View Full Bio

Why Our Team Stands Apart

US-Based. No Outsourcing. Ever.

Every technician on our team is US-based with 5–10+ years of hands-on experience. You'll never be routed to an overseas call center or stuck explaining your issue to someone reading from a script.

Security-First Mindset

From our Cybersecurity Lead to our helpdesk technicians, every team member operates with a security-first approach. Ongoing training, professional certifications, and cross-functional knowledge sharing keep us ahead of emerging threats.

Real People. Real Fast.

Our average help desk response time is under 4 minutes. Every call is answered by a real person — 24/7. No bots, no voicemail trees, no waiting.

FAQ

Frequently Asked Questions

Ready to Meet Your Cyber Lifeguard?

Get a free IT health check and see what it's like to have a team that actually picks up the phone.

Book Your Free IT Audit 877-540-1684