One App for Calls, Chat, and Meetings. Deployed and Managed by HD Tech.
We design, deploy, and manage Microsoft Teams Phone as your business phone system — call routing, number porting, E911 compliance, and hardware, all handled by the same team that already manages your IT.
What We Manage
A phone system that lives inside the Microsoft 365 tools your team already uses every day — not a separate vendor to manage.
Microsoft Teams Phone Deployment
We design, configure, and deploy Teams Phone System as your business phone platform — calling, voicemail, and meetings in the same app your team already uses.
Auto-Attendants & Call Routing
Call queues, auto-attendants, and routing rules built around how your business actually answers the phone — not a generic default menu.
Number Porting & New Numbers
We handle porting your existing numbers and provisioning new local or toll-free numbers without a lapse in service.
E911 Compliance
Emergency location configuration set up and kept current as your team moves or adds remote and hybrid locations — required by law, easy to get wrong.
Headsets & Hardware
Teams-certified headsets and desk phones sourced, configured, and shipped through our hardware procurement process.
Training & Ongoing Support
Your team learns the system in the first week, and our help desk handles changes, new-hire extensions, and troubleshooting after that.
From Assessment to Dial Tone
Five steps, one point of contact, no dropped calls during the switch.
Assessment
Your current phone setup, call volume, number inventory, and locations get reviewed before we design anything.
Design
Call flow, auto-attendants, extensions, and routing mapped to how your team actually works — not a default template.
Number Porting & Provisioning
Existing numbers ported, new numbers issued, and the cutover scheduled so there's no gap in service.
Deployment & Training
Teams Phone configured per user, headsets and hardware delivered, and your team walked through it live.
Ongoing Management
Changes, new extensions, and troubleshooting handled through standard help desk support, included with Managed IT.
The Plain-English Promise™
We won't push a phone system that doesn't fit how you work. If Teams Phone isn't the right answer for your business, we'll tell you that too — in plain English, not a sales pitch.
Business Phone System FAQs
Do you support phone systems outside of Microsoft Teams?
Our phone system expertise is built around Microsoft Teams Phone. Since the large majority of our clients already run Microsoft 365, this lets us manage your calls, email, files, and meetings in one platform instead of stitching together a separate VoIP vendor. If you're on Google Workspace or a different platform, talk to us — we'll tell you honestly what fits.
Will we lose our existing phone numbers?
No. We port your existing numbers to Teams Phone and schedule the cutover so there's no gap in service. New local or toll-free numbers can be provisioned the same way if you need them.
Is this included with Managed IT, or a separate service?
It's part of Managed IT and Co-Managed IT for clients already on Microsoft 365. Deployment, number porting, and hardware are scoped per project; day-to-day changes and support go through our standard help desk once you're live.
What happens to our phones if the internet goes down?
Teams Phone runs over the internet, so an office outage doesn't have to mean no phones. Calls can still go through the Teams app on a cellular connection, and we can configure call forwarding to cell phones so nothing gets missed during an outage.
Do new hires and departing employees get phone extensions handled automatically?
Yes — it's part of our employee onboarding and offboarding process. A new hire's Teams Phone extension is set up alongside their email and accounts, and a departing employee's extension is disabled the same time their other access is revoked.
Works Best Alongside Managed IT
Clients on our managed IT services get Teams Phone deployed as part of the same Microsoft 365 environment we already manage, with headsets and desk phones sourced through our hardware & software procurement process. New extensions and departing-employee access are handled automatically as part of employee onboarding and offboarding, and any issue goes straight to our US-based help desk.
Already have an internal IT team? Our co-managed IT services let them hand off phone system deployment and support while keeping ownership of the environment. Serving Orange County, Los Angeles, and Southern California — plus nationwide remote support.
Ready to Simplify Your Business Phone System?
Already a client? Send your request through the Cyber Lifeguard Chat Bot. Not yet a client? Let's talk about whether Teams Phone is the right fit for your business.
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